The Scale Up Workbook: How to deliver customer service excellence
The Scale Up Workbook: How to deliver customer service excellencePDF
A lot has been written about the customer experience in recent years. This research builds on what we know about customer experience more generally and places it within the context of the recruitment industry. Specifically, we draw on changes in the customer experience as well as the changing consumer landscape to present ways in which the recruitment industry can respond in the next few years.
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