Making a complaint

REC members are recognised for their professionalism and the value they provide to clients and candidates – a standard we maintain through a dedication to compliance, ethics and professionalism.

If you have a complaint about an REC member and believe that they have breached the REC Code we recommend that you take the following steps.

Stage 1 – Complain directly to the agency

Request a copy of the agency’s complaints procedure, which will detail how they deal with complaints and the timescales you should expect as they process your complaint. If you then wish to make a complaint, make sure you include the name of the person you are complaining about, the nature of the complaint, the date the incident occurred and your desired outcome.

Stage 2 - Complain to the REC

If you think that an REC member has breached any of the REC Codes, let us know by completing our complaint form. Please also ensure any documentary evidence is attached as our decision on how to proceed with your complaint will be based on the information provided.

Stage 3- Processing the complaint

We will acknowledge an emailed complaint on receipt, and aim to formally review within 28 working days. You will then be contacted by a member of our compliance team. If it is considered that a formal investigation should be undertaken by the REC we will let you know. If we consider that a formal investigation should not be undertaken, we will advise you of any other options available to you as appropriate. Please note: We are unable to accept anonymous complaints. A complaint must be made within six months of the event taking place. The complaints procedure requires full disclosure, so if the complaint is taken forward (with your permission), the agency will see what you have written; in turn you will see what the agency writes.