Understand the types of complaint that we can and can’t investigate.
We strive to provide world class services and products, and to be a professional advocate for the industry we represent. To ensure this, we actively listen to our customers and we take complaints against our organisation seriously.
If you are unhappy with the service you have received from the REC, we want to know.
Please put your complaint in writing to us, and send it to firstname.lastname@example.org or via post at REC, 20 Queen Elizabeth Street, London, SE1 2LS.
Please include details about who was involved, when the incident occurred, and any other relevant details that led to your complaint. Please also tell us what your ideal outcome would be.
Your complaint will be logged, and written acknowledgement will be sent to you within one working day.
We will then start to investigate your complain, identifying the cause and any actions that are necessary to resolve the matter and to prevent similar situation from occurring in the future. Part of this process may involve seeking additional clarification from you.
we will regularly review our complaints policy
If you are not satisfied with the response you have received from us, you can write to us again and we will escalate your complaint.
If you have any queries about our process, please contact us.
If you have read our FAQs and Complaints and Disciplinary Procedure and you want to go ahead and and make a complaint, fill in this form and send it back to us.