Excellent customer service is what differentiates leading recruitment businesses from the pack. In an increasingly competitive market, making sure your consultants understand the value of customer service is more important than ever.
The second publication in the REC's series of Scale Up Workbooks provides practical guidance to help your consultants thrive. It illustrates the everyday challenges and benefits of thinking about customer experience.
This practical workbook has been designed to be a usable resource, illustrating the everyday challenges and benefits of thinking about customer experience. Recruiters can dip in and out of this, with each section and case studies focusing on innovative ways to promote customer service excellence and business development. A checklist at the end will help you define opportunities to grow your business, review your progress and improve employee engagement. We’ve created this workbook to inspire and support you to become even more successful.