Scale up: Research Reports

Recruitment research is at the heart of Scale Up. The REC has produced a range of research reports to accompany the campaign, which provides you with the insights and tools to help you scale up your business and up your game. 

 

Scale up workbook

The Scale Up Workbook - How to deliver customer service excellence


The second Scale Up Workbook  provides practical guidance to help you improve your customer service skills. It introduces innovative ways to provide customer service excellence, and illustrates the benefits for recruitment businesses that get it right. Download the report here.
workbook icon - scale up

The Scale up workbook 

The Scale Up Workbook is written to help recruitment leaders to develop their business by putting in place the building blocks to grow at a faster pace than the market. The report is a practical tool with an evidence-approach, packed full of real life examples from people who’ve been there and done it themselves. Click here to find our more. 

7 secrets - scale up

The 7 Secrets of a Successful Recruitment Entrepreneur 

The 7 Secrets of a Successful Recruitment Entrepreneur report identifies key attributes of successful professionals within the recruitment industry. The report is the third in the REC's 7 Secrets series, which includes 7 Secrets of Successful Recruiters and 7 Secrets of Successful Recruitment Managers. Click here to find our more. 



 

 

 

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