Scale Up Live

Scale Up Live is the REC's series of half-day seminars about crucial topics within recruitment. 

The REC will host two Scale Up Live events in London about:

Scale Up Live: Customer Service Excellence 

Clients and candidates are more connected than ever before and they expect more value from suppliers than ever before.

In a competitive industry like recruitment, businesses must work harder and look for new ways to create experiences that are relevant and foster customer loyalty.

Providing great candidate experience is essential in times of talent shortage. Being able to differentiate your service offering is a way to make your business stand out from the crowd.

What will be covered?

This Scale Up Live event will explore how successful recruitment businesses are developing and delivering customer excellence to clients and candidates. It will examine how they put employee engagement at the forefront of their customer excellence strategies.

You will learn from those that have been recognised as excellent and leave with ideas and strategies to implement in your business.

With a mixture of presentations, keynote speeches and discussions, the event will cover:

·        The fours key elements of customer excellence

·        The business case for customer excellence that drive growth

·        How to develop a culture, vision and values that delivers customer excellence

·        The science and ROI  behind customer excellence

·        Why Employee engagement matters

·        Managing the gap between what you deliver and what your customers want

·        Recognising & rewarding customer excellence to retain CX champions.

·        Using development to improve engagement and customer excellence performance

·        Leveraging customer excellence as a catalyst for digital transformation

·        Gain first hand insights into how others have improved customer service and efficiency


How much does it cost?

REC & IRP Members: This event is FREE to all REC & IRP members as we want as many recruiters as possible to take advantage of this event

Non-Members: £500 +vat (refunded if you become a REC member within two months of the event)

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