Press statement from Giant following cyber attack

Thank you for your continued patience whilst we work around the clock to bring giant back to business as usual.

We can confirm that Giant Group was the victim of a sophisticated cyber-attack on September 22nd. International law firm Crowell & Moring immediately put in place a team of experts in the US, UK and Brussels who have been carrying out necessary steps as part of the ongoing investigation. Together, we continue to work with our insurers, the ICO and the NCA on the investigation, alongside a number of other specialist advisers and have been sharing updates as soon as we are advised that it is safe to do so.

We can confirm that giant screening was unaffected and the giant finance+ and giant precision portals are now up and running.

Although we had no portals to operate from, we managed to pay over 8,000 workers last week. We appreciate that not everyone would have received their expected payment and for that we are sincerely sorry. We are aiming to be able to process your payroll and pay you by Friday.

We know everyone is frustrated about the lack of communication and we’d like to offer an explanation; our phone and email systems are integrated in our network and IT infrastructure. As a result, when we had to close the whole network, our phone and email systems were inaccessible. With instances related to a cyber-attack, there are certain protocols that must be followed to ensure that the integrity of the investigation is not compromised and therefore we unfortunately were unable to communicate with you as openly as we wanted to.

We are currently working on a technical issue that is preventing us from getting the giant umbrella and giant accounts portals back up and running. We are doing everything we can to resolve this so that we can then begin our conversations with you.

We will continue to share information with you as soon as we are able. We understand the disruption and frustration that the attack has caused, and we sincerely apologise for the inconvenience.

Please refer to our websites (www.giantpay.co.uk and www.giantgroup.com) for further updates and FAQ’s including when the umbrella / accounts portals are back up and running.

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