People rely on financial services every day – whether it’s paying for the weekly shop, insuring a car, buying a home or planning for retirement. So when things go wrong, it can have a significant impact.

At the ombudsman, we resolve complaints that financial businesses and their customers haven’t been able to sort out themselves. Set up by Parliament in 2000, we’re an independent and impartial alternative to the courts. If things have gone wrong – and people have lost out – we’ve got the power to put things right fairly.

Every year we help millions of people with questions, concerns and disputes involving their money. In doing so, we see the bigger picture of fairness in financial services – and we share that insight to help prevent problems arising in the first place.

We’ve been recruiting on volume for the past 2 years so we’re really keen to join the Good Recruitment Campaign to work on the effectiveness of our recruitment strategies. We’re passionate about customer service – and that includes our prospective employees. We’re looking to rebuild our recruitment processes alongside the Good Recruitment Charter, which will enhance our candidates experience, improve our service to our hiring managers and make significant cost reductions. 

For more information on the Financial Ombudsman Service and the roles they recruit for, click here.

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