Complaints

Step by step guide for making a complaint against an REC member, or about the REC.

Understand the types of complaint that we can and can’t investigate.

What to expect if a complaint has been made against your agency.

All REC corporate members must pass a compliance assessment every two years to join and stay in REC membership, which covers industry legislation plus the REC's Code of Professional Practice.

Our Code helps recruiters get it right. It goes further than the legal obligations and makes sure you are always acting ethically.

If you are displaying the REC logo, it's a sign of quality. It tells candidates and clients that you have passed our compliance assessment and adhere to our Code.

We've honed our audit over many years to give you absolute certainty when it comes to client and candidate services, staff development, diversity & inclusion. We also offer a specialist audit for education agencies.