Events

14th May 2008 

Workshop
Aiming for Great Customer Service - Hosted by Andy Cain 

Overview
This is a practical workshop which delivers key messages on customer service techniques, all of which have been tried, tested and proven to work in the work environment.

· Why good customer service is no longer enough;

· 6 proven rules to create “GREAT” customers service experiences;

· How to make more sales by continually focussing on what you can do differently;

· How to use the rule of “the power of three” to create more sales opportunities;

· How to get through to a “elusive” decision maker.

General Meeting

Both new and existing drivers must complete a total of 35 hours Periodic Training within the 5 years following their ‘acquired rights’ or initial Driver CPC to keep their Driver CPC valid. This is only required if the driver is using their licence professionally. PCV drivers exempt from the Driver CPC via acquired rights will have to complete their periodic training by September 2013 and LGV Drivers exempt from the Driver CPC via acquired rights will have to complete their periodic Driver CPC by September 2014.
Please click here to see the presentation slides

Anita Holbrow, Marketing Director & Member Representation & Chair of FEWG
"Making a Hit" The future for Sector Groups

REC Legal Update, Bryan Boese - Solicitor & Commercial Advisor, REC
Please click here to see the presentation

Please click here to view the General Meeting Round Up.