The Perfect Branch Administrator

Duration: One day

Who Should Attend?

Administrative, reception and other staff who provide a support service to a recruitment consultancy.

Benefits To Your Business

By the end of the course the individual will be able to:

• Understand the role played by support staff and identify the key tasks involved
• Identify and eliminate inefficient working practices and manage priorities more effectively
• Develop effective communication skills to maximise relationships with all customers
• Identify business development opportunities and provide a consistent and
  added value service
• Manage customer complaints in an effective and proactive manner

Course Content:

• The role of support staff
• Communication for success
• Identifying business opportunities
• Taking job requirements
• Candidate registration process
• Complaint management

Delivery Method

Training is undertaken within an informal atmosphere which facilitates effective learning. Trainer support will be provided to enhance application of learning with practical exercises and discussion groups being used to allow individuals to practice their skills.